Core Insurance Systems Replacement - Build vs Buy
Our client was a commercial lines carrier serving the liability insurance needs of a very unique market. More
TAGS: Operations Architecture, IT Planning & Management, Insurance Information Technology Strategy & Planning
Reorganizing for Market Focus
A leading not-for-profit R&D organization, dedicated to the development and deployment of technology solutions for the gas industry and its customers, had recently complete a strategic planning process to rep/lace declining Federal Government funds with industry/private sector funds. More
TAGS: Operations Architecture, Operational Design and Performance Improvement, Gas
Developing a Short-Term Action Plan and Setting the Strategic Direction for a Newly Acquired Recreational Vehicle Business
A diversified manufacturer of commercial vehicles had recently purchased the bankrupt assets of a leading manufacturer of recreational vehicles (RVs). More
TAGS: Customer (Market) Insights, Growth Strategies (Profitable Growth), Business Planning, Portfolio Complexity, Business Model Design, Channel Management, Marketing Resource Management, Sales Force Effectiveness, Pricing Strategy, Operations Architecture, Commercial & Industrial
Designing a Purpose-Built Business to Win in the Retail Energy SMB Market
The deregulated Retail Energy market is a relatively young segment of the broader Energy industry, and one that continues to provide significant opportunities for Retail Energy Providers (REPs). More
TAGS: Customer (Market) Insights, Growth Strategies (Profitable Growth), Business Planning, New Market Entry, Brand Experience, Channel Management, Marketing Resource Management, Operations Architecture, Outsourcing, Strategy
Customer Service in the Spotlight
The object is customer satisfaction, and electric companies are finding new ways to succeed. Good customer service knows no boundaries. More | PDF
TAGS: Operations Architecture, Customer Operations, End Use Solutions, Operational Design and Performance Improvement
Going Back to Roots
The world of energy delivery has a mandate and opportunity for more fundamental changes. More | PDF
TAGS: Operations Architecture, Delivery, Customer Operations, End Use Solutions
Customer Relationship Management Comes of Age
As the applications and technologies used to organize and analyze customer information mature, IT executives, analysts and vendors are tackling some tough issues — how to take customer knowledge and make it actionable; how to measure return on investment tangibly from new and existing customer relationship initiatives; and how to leverage existing IT infrastructure and investments with new customer-facing applications. More
TAGS: Customer (Market) Insights, Growth Strategies (Profitable Growth), Sales Force Effectiveness, Operations Architecture, Insurance Cost Management, Insurance Information Technology Strategy & Planning