Operations & Strategic IT

IT Planning and Management

Whether its mission is to drive competitive advantage, enhance the efficiency and effectiveness of core processes, or simply provide a basic set of services at the lowest possible cost, a high performing Information Technology (IT) organization is essential to the success of companies in most every industry.

In today's interconnected and mobile world, even companies where IT consumes little executive attention rely on IT for interactions with customers, suppliers, employees, and other stakeholders. Companies with strategies heavily dependent on information technology can easily find themselves investing more in IT than in any other single function.

The dizzying pace of change and innovation, the function's sheer complexity, and the tendency toward boom and bust patterns of investment combine to make IT management among the most challenging of disciplines.

Maintaining and achieving top performance in dynamic environments requires a structured, yet flexible IT planning process that is explicitly guided by a fact-based, long-term strategic plan and as well as business unit and support function plans IT supports. Without this integration, an IT planning process is little more than a competitive budgeting exercise and risks the ability of IT to enable business strategies and link to company operations.

Bridge has worked with numerous companies across a wide variety of industries to help develop a "living" IT planning process that addresses the following challenges:

  • Flexibility vs. Resolve—Remaining flexible to address changing business conditions while maintaining adherence to company vision and long-term strategic direction;
  • Informed and Aligned—IT management actively participants in business planning dialogue with IT plans informed by the stakeholders they support;
  • Implementation Ability—Translating the business unit plans into IT requirements then into actionable IT plan elements for timely operations support delivery
  • Performance Measurement—Monitoring progress against the goals set forth in the IT plan and identifying warning signs early in the process;
  • Resource Alignment—Ensuring that the company has or develops the proper skill-sets and resources to effectively execute the plan;

Bridge's focus is to help our clients design a systematic IT planning process that provides the connection between strategy development, business planning and execution. We base all of our recommendations on a deep understanding of IT’s ability to drive innovation and successful business strategies, our client's value chain, competition, and market position combined with our experience in strategy implementation and organizational effectiveness. We seek to design and implement an IT planning process that: (i) addresses all key strategic issues and business unit opportunities; (ii) communicates priorities to the broader organization; (iii) incorporates input and gains buy-in from senior leadership, business unit personnel and IT management; (iv) assigns and provides responsibility to appropriate resources for initiative implementation; and (v) provides means of performance and progress measurement over time.