Operations & Strategic IT

Supply Chain Performance Management

While viewed as the undisputed sector leader, a global wholesaler and distributor wanted to be the best of the best across all distributors and world-class companies, recognized by customers and business partners as providing superior value. More | PDF

TAGS: Operations and Strategic IT

Optimizing Service and Inventory Performance

A leading distributor struggled to achieve target service levels despite historically high inventory levels. More | PDF

TAGS: Operations and Strategic IT

Establishing the Foundation for S&OP Excellence

A leading wholesale distributor faced challenges in capturing critical customer and field sales input and successfully integrating this information into forecasting, inventory, and service planning processes. More | PDF

TAGS: Operations and Strategic IT

Core Insurance Systems Replacement - Build vs Buy

Our commercial lines insurance carrier client had struggled with a decades-old underwriting and claims platform that was expensive and difficult to maintain resulting in a patchwork of non core niche application additions. Bridge was brought in to evaluate the business and technical requirements for a new solution as well as the associated software make vs. buy decision. More

TAGS: Operations Architecture, IT Planning & Management, Insurance Information Technology Strategy & Planning

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Customer Service in the Spotlight

The object is customer satisfaction, and electric companies are finding new ways to succeed. More | PDF

TAGS: Operations Architecture, Customer Operations, End Use Solutions, Operational Design and Performance Improvement

Going Back to Roots

The world of energy delivery has a mandate and opportunity for more fundamental changes More | PDF

TAGS: Operations Architecture, Delivery, Customer Operations, End Use Solutions

Customer Relationship Management Comes of Age

As the applications and technologies used to organize and analyze customer information mature, IT executives, analysts and vendors are tackling some tough issues - how to take customer knowledge and make it actionable; how to measure return on investment tangibly from new and existing customer relationship initiatives; and how to leverage existing IT infrastructure and investments with new customer-facing applications. More

TAGS: Customer (Market) Insights, Growth Strategies (Profitable Growth), Sales Force Effectiveness, Operations Architecture, Insurance Cost Management, Insurance Information Technology Strategy & Planning