Perspectives

In the Media

InfoShare Across the Enterprise

December 2006

More than a decade ago, Kansas City Power & Light (KCP&L) began a major initiative to improve customer service and enhance operational efficiency by automating business processes and integrating customer data with distribution network information.

In November 2006, after five months of pilot testing, KCP&L (Kansas City, Missouri, U.S.) deployed a mobile workforce management system (MWFMS) for use by its Meter Reading & Field Services department. KCP&L will expand access to the new system, which features automated crew dispatching and optimized vehicle routing, to the Operations & Restoration group in early 2007 and to Construction & Maintenance personnel in 2008.

Once completely deployed, the MWFMS will optimize the efficiency of KCP&L field crews and provide them with remote access to data and functionality residing in four critical business systems: asset management/facilities management (AM/FM), customer information system (CIS), outage management system (OMS) and work management system (WMS).

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