Perspectives

Insurance

Realizing Promise Of Strategic Sourcing Claims

"Strategic sourcing" is a cost-reduction method that many insurers have attempted to implement. More

TAGS: Strategic Sourcing, Insurance Cost Management

Think Like a CFO, Part II

In the first installment of this article, we argued that today's CFOs are more comfortable than their predecessors with technology and more inclined to challenge IT professionals with tough questions before approving investment ideas. More

TAGS: IT Planning & Management, Insurance Information Technology Strategy & Planning

Think Like a CFO, Part I

After years of relative autonomy, senior IT executives at insurance companies are finding themselves increasingly under the thumb of tech-savvy CFOs charged with reducing costs. More

TAGS: IT Planning & Management, Insurance Information Technology Strategy & Planning

Credit Default Swaps

So what are credit default swaps? Are they are a useful risk management tool or a financial weapon of mass destruction? And how should insurance companies think about using (or avoiding) them? More | PDF

TAGS: Growth Strategies (Profitable Growth), Business Planning, Portfolio Complexity, Pricing Strategy, Insurance Distribution Channel Optimization

Insurance Regulatory Reform

We examine the perspectives of various interested parties and venture some early opinions as to how insurance regulatory reform is likely to play out. More | PDF

TAGS: Customer (Market) Insights, Growth Strategies (Profitable Growth), Business Planning, New Market Entry, Insurance Distribution Channel Optimization

Is the World Still Flat?

In his bestselling book "The World Is Flat," Thomas Friedman popularized the notion that the world is moving toward a globally integrated supply chain where workers from industrialized and developing nations will compete with one another on an increasingly level playing field. More | PDF

TAGS: Outsourcing, Offshoring, Strategic Sourcing, Insurance Cost Management

Is the World Still Flat?

Behavioral Economics

Traditional economic theory has tended to treat individuals as calculating, self-interested, ‘utility maximizers' who make entirely rational consumption and investment decisions. The facts, however, demonstrate that individuals regularly violate principles of rational judgment and decision-making. More | PDF

TAGS: Solutions Creation, Pricing Strategy, Insurance Distribution Channel Optimization

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Improve Efficiency in the Customer Contact Center

For any direct insurer of autos, an efficient and effective customer contact center is a core requirement to business success. More | PDF

TAGS: Operations Architecture, Insurance Cost Management

Rejuvenating IT to Increase Accountability, Responsiveness and Overall Performance

This life insurance and annuities company, a pioneer in the variable annuities market, had recently begun losing market share. More | PDF

TAGS: IT Planning & Management, Insurance Information Technology Strategy & Planning

Enhancing Client Service and Operating Margin

One of the nation’s largest managing general insurance agencies (MGAs) was responsible for marketing, issuing and servicing the policies of non-admitted insurance carriers. More | PDF

TAGS: Operations Architecture, Outsourcing, Offshoring, Insurance Cost Management

Investing in Loyalty to Accelerate Growth

A leading direct writer of auto insurance was experiencing a noticeable decline in customer retention, coupled with a marked increase in calls from customers in their early months with the company. More | PDF

TAGS: Customer (Market) Insights, Channel Management, Insurance Distribution Channel Optimization

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Customer Relationship Management Comes of Age

As the applications and technologies used to organize and analyze customer information mature, IT executives, analysts and vendors are tackling some tough issues - how to take customer knowledge and make it actionable; how to measure return on investment tangibly from new and existing customer relationship initiatives; and how to leverage existing IT infrastructure and investments with new customer-facing applications. More

TAGS: Customer (Market) Insights, Growth Strategies (Profitable Growth), Sales Force Effectiveness, Operations Architecture, Insurance Cost Management, Insurance Information Technology Strategy & Planning

Navigating Distribution Channels

The route from carrier to consumer often is a varied, indirect course that is full of alternatives. And the person charged with navigating the route — the producer — often is regarded as the most important player in insurance. More

TAGS: Channel Management, Insurance Distribution Channel Optimization

Optimizing Multi-Channel

Sales force automation and enterprise incentive compensation systems not only help make insurers' sales efforts more productive, they also improve customer service, customer retention and compliance. More

TAGS: Channel Management, Sales Force Effectiveness, Insurance Distribution Channel Optimization

Ernst Csiszar on Future of Insurance Market

Industry veteran Ernst Csiszar, a University of South Carolina faculty member and recently named insurance industry director for Bridge Strategy Group, talks about why he does not believe the insurance market will harden in 2009. More

TAGS: Insurance

2012 and Beyond: Health Payer Forecast

Health payers have much to consider in the coming months and years. Regardless of the direction of PPACA legislation, managing the cost of care continues to be the primary challenge. More

TAGS: Insurance Cost Management, Strategy & PPACA

Bridge Strategy consultants Stuart Gunn and John Stephens give their insights into PPACA's effects on health payers.