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Beyond the Smart Meter

Despite the operational and demand response benefits of smart meters, the business case remains elusive for many companies due to factors such as high AMI installation... More

TAGS: Operations Architecture, IT Planning & Management, Customer Operations, End Use Solutions, Operational Design and Performance Improvement, Smart Grid

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Look Before You Leap

Look Before You Leap

... law. Often referred to as “healthcare reform”, the law as written focuses primarily on increasing access to insurance coverage and establishing a minimum value for insurance benefits, and not on dramatically... More

TAGS: Customer (Market) Insights, Business Planning, Strategy & PPACA, Commercial Healthcare

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Value Creation Through Solutions

A critical area that clients sometimes overlook is an understanding of how solutions add value — to themselves and to their customers — and how that value... More

TAGS: Customer (Market) Insights, Growth Strategies (Profitable Growth), Business Planning, Business Model Design, Solutions Creation, Channel Management, Marketing Resource Management, Sales Force Effectiveness, Pricing Strategy, Technology & Telecom

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Consumer Confidence Rebounds—Or Does It?

Consumer Confidence Rebounds—Or Does It?

Over the past 12 months, we have seen a bottoming-out of consumer confidence in the United States. More

TAGS: Customer (Market) Insights, Banking & Asset Management

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Winning in the Partnership Era

One of the most striking trends in business over the past decade is the emergence of business webs — loose networks of companies that work together to deliver a full range of products and services to a set of similar customers. More

TAGS: Growth Strategies (Profitable Growth), Business Model Design, Operations Architecture, Outsourcing, Technology & Telecom

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Confronting Insurance Distribution Challenges and Opportunities

Case studies on how two insurance companies facing superficially similar situations, can and should reach very different conclusions regarding what constitutes the right... More

TAGS: Channel Management, Insurance Distribution Channel Optimization

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Information Technology Annual Checkup

For general managers inside insurance companies, the annual information technology (IT) progress review is too often the coal in the Christmas stocking sure to darken holiday celebrations. More

TAGS: IT Planning & Management, Insurance Information Technology Strategy & Planning

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Alternative Insurance Markets

... for P&C Commercial Lines Carriers It will come as no surprise to P&C commercial lines carriers that, according to A.M. Best, roughly half of commercial premium has fled to alternative insurance markets... More

TAGS: Business Planning, Portfolio Complexity, Channel Management, Pricing Strategy, Insurance Distribution Channel Optimization

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Agency Management Best Practices

As a very unpredictable year draws to a close, and carriers look ahead to an uncertain 2010, the time is ripe for a review of core agency management practices to ensure they... More

TAGS: Sales Force Effectiveness, Insurance Distribution Channel Optimization