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White Papers

Beyond the Smart Meter

Despite the operational and demand response benefits of smart meters, the business case remains elusive for many companies due to factors such as high AMI installation... More

TAGS: Operations Architecture, IT Planning & Management, Customer Operations, End Use Solutions, Operational Design and Performance Improvement, Smart Grid

Case Studies

Leadership in Energy Efficiency and SmartGrid for Midwest Electric Utility

Establishing regional leadership in energy efficiency, smartgrid and metering infrastructure, and successful regulatory, legislative and community engagement models for a Midwest... More

TAGS: Business Model Design, IT Planning & Management, Delivery, Customer Operations, End Use Solutions, Strategy, Smart Grid, Regulatory Relations

In the Press

Customer Service in the Spotlight

The object is customer satisfaction, and electric companies are finding new ways to succeed. More

TAGS: Operations Architecture, Customer Operations, End Use Solutions, Operational Design and Performance Improvement

In the Press

Going Back to Roots

The world of energy delivery has a mandate and opportunity for more fundamental changes . More

TAGS: Operations Architecture, Delivery, Customer Operations, End Use Solutions

John McNeel

John McNeel

John has more than 30 years of energy consulting experience across generation and distribution, including strategic planning, marketing and sales, performance improvement, asset management, and systems. More

TAGS: Supply, Delivery, Customer Operations, Strategy, Operational Design and Performance Improvement, Smart Grid, Gas, Electric Vehicles (EV), Solar, Regulatory Relations

Designing Efficiency Programs in an Uncertain World

An electric utility with no previous demand side management experience had to meet energy efficiency and demand reduction targets imposed by state legislation at a time of increased regulatory uncertainty. More

TAGS: Business Model Design, Customer Operations, Strategy, Regulatory Relations

White Papers

Business Rationale for Implementing Smart Grid T&D Architecture for DER

Experts from the Energy Practice Group provide an overview of Smart Grid and how the technology will impact the T&D architecture for Distributed Energy Resources. More

TAGS: IT Planning & Management, Delivery, Customer Operations, End Use Solutions, Strategy, Smart Grid, Regulatory Relations