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Michael Jennings

Michael Jennings

Blending over a decade of strategy consulting experience and hands-on general management experience with industrial and consumer goods companies, Throughout his consulting career, Mike has advised industrial, consumer and high tech clients. More

TAGS: Strategy & Execution, Sales & Marketing Management, Operations Architecture, Outsourcing, Offshoring, Shared Services Design, Strategic Sourcing, Solar, Consumer & Retail, Insurance Cost Management, Insurance Distribution Channel Optimization, , Financial Sponsors, , Commercial & Industrial, Technology & Telecom

White Papers

Five Cost Management Strategies Often Overlooked

With no shortage of techniques available for managing and reducing costs, from activity value analysis to reengineering to automation, an outside observer might think little remains to be done on the cost front inside most insurance companies. More

TAGS: Portfolio Complexity, Shared Services Design, Strategic Sourcing, Insurance Cost Management

White Papers

Is the World Still Flat?

Is the World Still Flat?

In his bestselling book "The World Is Flat," Thomas Friedman popularized the notion that the world is moving toward a globally integrated supply chain where workers from industrialized and developing nations will compete with one another on an increasingly level playing field. More

TAGS: Outsourcing, Offshoring, Strategic Sourcing, Insurance Cost Management

White Papers

Key Issues Facing P&C Industry

In a 2009 interview with Ernie Csiszar, insurance industry director with Bridge Strategy Group, he provides his perspective on key issues facing the P&C industry. More

TAGS: Customer (Market) Insights, Growth Strategies (Profitable Growth), Business Planning, Insurance Cost Management, Insurance Distribution Channel Optimization, Insurance Information Technology Strategy & Planning, GENERAL/ALL

Published Articles

Realizing Promise Of Strategic Sourcing Claims

"Strategic sourcing" is a cost-reduction method that many insurers have attempted to implement. While they have had successes in lowering basic office management costs, these... More

TAGS: Strategic Sourcing, Insurance Cost Management

Case Studies

Optimizing Service Delivery

Insurance brokering has changed significantly in recent years. Consolidation has been ongoing, with fewer brokers each year than the last. More

TAGS: Operations Architecture, Outsourcing, Offshoring, Insurance Cost Management

Case Studies

Enhancing Client Service and Operating Margin

One of the nation’s largest managing general insurance agencies (MGAs) was responsible for marketing, issuing and servicing the policies of non-admitted insurance carriers. More

TAGS: Operations Architecture, Outsourcing, Offshoring, Insurance Cost Management

Case Studies

Achieving Dramatic Reductions in Operational Risk

... Quality through Service Process Redesign This client, a leading commercial P&C insurance broker, was known in the investment community for its ability to produce year after year of solid, if not quite spectacular,... More

TAGS: Operations Architecture, Insurance Cost Management

Case Studies

Improve Efficiency in the Customer Contact Center

For any direct insurer of autos, an efficient and effective customer contact center is a core requirement to business success. More

TAGS: Operations Architecture, Insurance Cost Management